Navistar announced Monday new service and connectivity initiatives at ATA’s Technology & Maintenance Council (TMC) Annual Meeting in Atlanta.
Navistar says its new International 360 platform will serve as an inclusive solution to integrate all service communications and remote diagnostics. The platform uses a comprehensive, easy-to-use interface that creates seamless communication with dealers throughout the service process, supports all-makes fleets, and integrates vehicle data from more than 24 telematics service providers through OnCommand Connection, Navistar’s unique open-architecture all-makes remote diagnostics system.
The company also announced its latest innovation in support of fleet health and maintenance management, Advanced Preventive Maintenance, a set of solutions designed to leverage connected vehicle data to generate specific recommended preventive maintenance intervals customized for each vehicle in a fleet. The solution enables customers to make educated decisions regarding preventive maintenance scheduling, eliminating unnecessary preventive maintenance work and reducing overall maintenance spend.
“We have demonstrated this new solution with several fleets and the feedback has been extremely positive,” says Chintan Sopariwala, vice president, Aftersales Operation & Connected Vehicle. “Advanced Preventive Maintenance is a great tool that uses real-time data from Navistar’s OnCommand Connection platform and increases the miles between maintenance intervals.”
Navistar also has taken strides to amplify the number of open service locations with available bays when customers need them, as well as providing the tools and training to qualified technicians to proficiently provide service. The company is celebrating the one-year anniversary of its partnership with Love’s Travel Stops and Speedco, which has been instrumental in multiplying the number of bays and qualified technicians to provide service.
“Our partnership with Love’s provides our customers with increased speed of service and expands their access to same-day service for a variety of light mechanical repairs both in and out of warranty for International vehicles,” says Mark Reiter, vice president, Service, Navistar. “Through our joint classroom, online and hands-on technician training with Love’s, we ensure a consistent premier service experience for our customers whether going to a Love’s, Speedco or International Truck dealer.”
“We are continually making strides to improve the ownership experience for our customers,” adds Friedrich Baumann, president, Aftersales and Alliance Management. “Our commitment to become the number one choice of our customers means we need to think differently, leverage technology and put data to work to create innovative solutions that make fleet maintenance and operation less complex. These new initiatives are only our initial steps. We’ll continue to evolve with our customers in full support of their businesses.”
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