Fleet Maintenance Services

Equipment reliability is essential to your business, and we’re here to help with comprehensive solutions to keep your operations running smoothly. Our customizable service plans are designed to boost your productivity and efficiency while lowering your total cost of ownership. Partner with us to create a tailored plan that addresses your unique needs!

• We offer extended warranties on all International models. We provide a range of extended service contracts covering engine components, full chassis, and specific chassis components (such as HVAC, electrical, starter/alternator), in addition to the base warranty.
• Extended coverage plans are available from Cummins to provide extra protection against major repair expenses for Cummins engine components. Supplier extended service contracts are also available for Eaton transmissions and Hendrickson suspensions.
• At our discretion, will repair or replace any vehicle part that proves defective in material or workmanship under normal use and service. Repairs will be made with new or RENEWED® parts, depending on the component’s warranty coverage. Refer to the model warranty policy for more details and please contact us for further assistance.
• All warranties included unlimited hours unless otherwise noted.
• All warranties are limited.

Services for International S13 models: LT, RH, HX, HV

• Planned Maintenance: Keep your truck running at peak performance with our consistent, high-quality work using genuine OEM parts and lubricants.
• Proactive Service Planning: Our team uses remote vehicle health and performance data to notify you of upcoming planned maintenance and service needs. We’ll work with you to schedule work in advance so the service location can be prepared for your vehicle’s arrival and get it back in service as quickly as possible, reducing downtime.
• Service Event Orchestration: We provide resources to manage and expedite your service and repair events. Our services include reviewing repair history, ensuring calibrations are current, coordinating technical support as needed, and providing you with timely communications and service product updates.
• Complete Vehicle Coverage: Safeguard your vehicle’s powertrain, electrical, cooling, suspension systems and other vital components with plans that offer complete parts and labor coverage, guaranteed $0 deductible and no claims maximums.
• Towing Coverage: Limit your out-of-pocket costs to $1,100 per covered incident. This shields you from substantial expenses during roadside emergencies.

Gateway Integrations

We know managing the connected needs of your fleet is complex. International® has a more straightforward solution. Select International models now come equipped with easy access to major fleet management and compliance software providers. This eliminates the need for additional telematics hardware on your vehicle, saving you time and money. Simply call your preferred provider and subscribe.

• One factory-installed, warranty-covered device
• One high-quality source of vehicle data
• No prewiring cost
• No extra hardware costs
• No aftermarket installation required

Over-the-Air Programming

Optimize your vehicle’s engine performance and fuel efficiency with remote software updates and parameter adjustments—available anytime, anywhere.

Features include:

• Ability to update one vehicle or 100 vehicles at the same time
• Centralized location, health and calibration status through remote diagnostics portal
• Simple indicators show the status of initiated updates
• Multi-factor administrator policy ensures fleet managers are in control of ECM updates and vehicle data is secure
• Profile settings allow easy setup and deployment for common combinations of programmable parameters

OnCommand Connection, the industry’s first and only open architecture remote diagnostics system for fleets of any make and model, works with your telematics provider to deliver real-time data.

• Reduces en-route events by scheduling maintenance & repairs
• Generates real-time health reports
• Gains insight with fault code action plans that provide severity information & recommends solutions
• Provides map tools that provide dealer locations, truck stops, hotels, towing facilities & more
• Understand fault codes quickly with simple descriptions
• Vehicle fault code reporting and severity ratings

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An Open Architecture Remote Diagnostic System

OnCommand Connection can proactively help you identify potential problems, improve uptime and manage maintenance and repair costs.

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OnCommand Connection Software & Hardware

OnCommand Connection offers software and hardware solutions, including the OCC Portal for remote diagnostics and mapping across all vehicle makes, or a device kit and applicable harness available for purchase from your International Truck dealer. The Fleet Health Monitoring service (premium subscription) provides weekly reports on potential vehicle issues, while the Advanced Preventive Maintenance service (premium subscription) optimizes maintenance intervals based on engine data. Both services are available through your International Truck dealer.

Download OCC Whitepaper

Tire Pressure Monitor Reporting

Using connected vehicle data through OnCommand® Connection (OCC), TPMS reporting provides critical tire pressure, temperature data, and more. This information helps fleet managers ensure their vehicles are operating at maximum efficiency for greater fuel economy and tire life.

Features:

• Customizable high and low pressure and temp alert thresholds
• Colored alert coding makes it easy to recognize issues that may need to be addressed
• Data delivered where and when you need it:
• OCC portal provides fleet and VIN-level views to scan and analyze
• Alerts integrated into International® 360 Service Communication platform
• Customizable email reports sent straight to your inbox
• APIs available to deliver data directly to your fleet maintenance system

Download Whitepaper